At Secure Car Transport, transparency is a core value. That is why we have invested in a state-of-the-art GPS-based tracking system that allows you to monitor your vehicle's journey in real-time, 24 hours a day, 7 days a week. Here is how our tracking system works from the moment you book until your vehicle is delivered.
As soon as your vehicle is picked up and loaded onto our carrier, we generate a unique Tracking ID and send it to you via SMS and WhatsApp. This ID is your key to monitoring your shipment throughout the journey. The format is SCT-YEAR-XXXX, making it easy to remember and reference.
Every carrier in our fleet is equipped with a GPS tracking device that transmits the vehicle's location every 5 minutes. This data is fed into our central tracking system and displayed on our website in an easy-to-understand format showing the current city, route progress, and estimated time of arrival.
You receive automatic SMS and WhatsApp updates at every major checkpoint along the route. These updates include the current location, distance covered, distance remaining, and any delays if applicable. You can also call our 24/7 support line for a live status update at any time.
In the vehicle transport industry, GPS tracking has become an essential technology that benefits both the transport company and the customer. For customers, GPS tracking provides peace of mind by eliminating the uncertainty of not knowing where their vehicle is. Instead of calling the transport company repeatedly for updates, you can simply log in and check the live status yourself.
For transport companies like Secure Car Transport, GPS tracking enables us to optimize routes, monitor driver behaviour, prevent unauthorized stops, and ensure timely deliveries. Our tracking system also serves as a security measure, because if a carrier deviates from the planned route, our operations team is immediately alerted and can take corrective action.
GPS tracking data also serves as a digital record of the entire journey, including the exact route taken, speed, stops, and delivery time. This data can be shared with the customer upon request and is useful for resolving any disputes or insurance claims, although such situations are extremely rare with our 99.8% damage-free delivery record.
If you are facing any issues with tracking your shipment or have lost your Tracking ID, our customer support team is here to help. You can reach us through any of the following channels and we will resolve your query within minutes.
Speak directly with our tracking support team at +91-7409823541. Available 24/7 including weekends and holidays.
Send your Tracking ID on WhatsApp and get an instant status update with the current location of your vehicle.
Email us your booking details and Tracking ID. We respond to all email queries within 2 hours during business hours.
Your Tracking ID is sent to you via SMS and WhatsApp immediately after your vehicle is picked up. You can also find it in your booking confirmation email. The format is SCT-YEAR-XXXX.
Our GPS system updates the vehicle location every 5 minutes. The tracking page on our website refreshes automatically to show the latest position of your shipment.
Yes, our tracking system operates 24/7. You can check the status of your shipment at any time of day or night. Our carriers also travel at night on certain routes for faster delivery.
If the tracking shows no movement for an extended period, it could mean the carrier has stopped for a driver rest break, fuel stop, or a scheduled overnight halt. You can contact our support team for a detailed explanation.
Yes, the tracking page is accessible to anyone with your Tracking ID. You can share the link with family members or anyone who needs to monitor the shipment.
Contact our customer support team with your booking details (name, phone number, and pickup date). We will look up your Tracking ID and share it with you immediately.